Desktop Services Group
 

Managed Services RMM

Quality, Managed care for Endpoints

RMM - Proactive Patching & MaintenanceKeeping operating systems patched and having an effective, up-to-date antivirus is the first line of defense in providing for the security of your network. HIPAA, State Banking Laws, and others REQUIRE it now. To that end, we’ve adopted a proactive approach that includes these services in CONJUNCTION with monitoring and maintenance of equipment. The end result is a service that not only aids in the protection of your IT assets, but runs routine maintenance procedures as well, keeping your equipment running SMOOTHER and more reliably.

RMM provides patching, maintenance, and remote monitoring of servers, desktops, printers, firewalls, and other network devices. With an advanced escalation and alerting system, we are proactively notified if an problem exists that has “User Impact” or “Critical User Impact”.  We can deal with these more quickly because we see them in our cloud management console as soon as they happen.

Program Features

  • 24x7 monitoring of your environment
  • Cloud-Managed Patch Management
  • Cloud-Managed Webroot Antivirus
  • Malware Bytes Anti-Malware
  • LogMeIn Pro Remote Control
  • Regularly scheduled maintenance routines (defrag, disk cleanup)
  • Email and text alerts for critical issues
  • Monthly maintenance reports, and MORE
Program Benefits

  • Saves money by reducing user downtime
  • Satisfies all audit requirements
  • Reduces risk of being infected by malware that targets unpatched software and Windows
  • Better workstation and Server performance
  • Monitors Backup jobs
  • No more “update” pop-ups to distract users
  • Puts responsibility of patches and antivirus in the hands of professionals
  • Email and text alerts for critical issues
Not every support issue can be called a catastrophe… until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business, NOT maintaining your equipment.

Desktop’s RMM Supports:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Mobile phones and tablets
  • Better Desktop performance
  • Better Server reliability
  • Better virus and malware protection

Benefits of Monitoring & Maintenance include:

  • SMBs can enjoy enterprise-level automation and monitoring.
  • Pay a fixed monthly price.
  • Enjoy increased uptime without disruption during servicing.
  • Life of devices can be extended with improved performance and proactive maintenance.
  • Increased end user productivity.
  • Issues are often resolved before customers experience them.

For more information,
please contact us:
201-221-4000 - www.dtsg.net